1 What data we collect
We collect certain information when you create an account and use the platform. This information is used solely to provide you with the best possible service — nothing more.
| Type of Information |
Example |
Reason for Collection |
| Identifying Information |
Name, date of birth, national ID |
Age Verification & KYC |
| Contact Information |
Mobile number, email address |
Account communications |
| Financial information |
Mobile banking number |
Transaction Processing |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Gaming activity |
Bet history, login times |
Responsible Gaming Monitoring |
We do not collect any data beyond the list above. Every piece of information requested at registration is required for a specific reason — not just for show.
Voluntarily Provided Information: Some information you provide voluntarily, such as details shared in support chats. This information is protected in the same way.
2 How your data is used
365ase uses your information only for the purposes listed below. We want you to always know exactly what is being done with your data.
- Account management: Your core details are used to create, verify, and secure your account.
- Transaction Processing: Payment information is required to process deposits and withdrawals.
- Customer Support: Contact information is used to provide support and resolve issues.
- Security Assurance: Technical data is analyzed to prevent fraud, money laundering, and unauthorized access.
- Responsible Gaming: Gaming activity is monitored to identify signs of gaming addiction and provide members with timely support.
- Legal obligations: Information required to meet regulatory authority requirements is retained accordingly.
What we do not do: 365ase never sells your data to advertisers or data brokers, or creates profiles without your consent.
We believe there should be a direct link between data collection and its use. The 365ase Privacy Policy is built on exactly that principle.
3 Data Storage & Retention Period
How long your data is retained depends on its type and legal requirements. 365ase never stores data beyond what is necessary.
- Account information: For as long as your account is active and up to 5 years after closure, as required by law.
- Transaction Records: A minimum of 5 years' retention is required under financial regulations.
- Technical Logs: Up to 12 months for security analysis.
- Support Conversations: Retained for up to 2 years to assist with recurring issues.
Data Deletion Request: After your account is closed and the legal retention period has ended, your data will be permanently deleted. You may request early deletion — however, certain data may need to be retained for a specified period due to legal obligations.
4 Third Parties & Data Sharing
365ase does not sell your data. In limited cases, certain information may be shared with trusted partners — always under strict confidentiality agreements.
- Payment Processors: Only the information necessary to complete transactions is shared with Mobile Banking, Nagad, Rocket, and banking partners.
- Legal authorities: We are legally required to provide information in response to court orders or valid requests from regulatory authorities.
- Technology Service Providers: Hosting and security service providers are granted limited access under strict NDAs.
Important: Outside of the three categories above, 365ase does not share your data with anyone. No advertiser or marketing company receives your data.
Our agreements with every third party explicitly state that they may not share your information with anyone else and may only use it for the specified purpose.
5 Cookies and tracking technologies
Cookies are used on the 365ase website and app to improve your experience. Cookies are small files stored on your device that help recognize you on future visits.
- Essential cookies: These cookies are required to maintain your login session and security. They cannot be disabled.
- Functional cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Used to understand which pages are visited most — without identifying you personally.
Cookies can be managed or deleted at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
6 Your data rights
Every 365ase member has fundamental rights over their own data. We fully uphold these rights.
Right to Access Information
Right to Restrict Processing
Right to Data Portability
Right to Withdraw Consent
To exercise any of these rights, contact our support team. We aim to respond within 30 days of receiving your request.
7 Protection of minors
365ase strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.
- Age is verified at registration, and KYC documents may be requested in cases of doubt.
- If any information from a minor is collected inadvertently, it will be deleted immediately upon discovery.
- If you have any concerns, parents can contact our support team immediately.
For parents: If any member of your household has used 365ase without permission, contact our support team immediately. We will take appropriate action.
8 Security Measures
365ase uses industry-leading technology to protect your data. Our security team monitors systems around the clock, ready to respond to any threat immediately.
- 256-bit SSL Encryption: All data transfers are secured with the highest level of encryption.
- Firewall & Intrusion Detection Systems: Unauthorized access attempts are automatically detected and blocked.
- Regular Security Audits: Regular system audits are conducted by independent third-party experts.
- Staff training: Only authorized personnel have access to a limited amount of data, and they are bound by strict confidentiality agreements.
- Data Backup: Encrypted backups are maintained regularly to ensure no data is lost due to technical issues.
Data Breach Policy: In the event of a data security breach, we will notify affected members within 72 hours and take prompt remedial action.
9 Changes to the Privacy Policy
365ase may update this Privacy Policy as needed. Members will be notified in advance of any significant changes.
- The date of each update will be clearly noted at the top of the page.
- For significant changes, a notification will be sent to the registered mobile number or email address.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree with the updated policy, you may request that your account be closed.
To stay updated: Check this page regularly. The date of the latest update is always shown at the top of the page.
10 Contact & Complaints
For any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated support team. We take every message seriously.
- Live Chat: Instant support available 24/7.
- Email: [email protected] (plain text — not a clickable link)
- Response Time: Standard requests are handled within 24 hours; complex matters may take up to 72 hours.
General Enquiries: Many of your questions are answered in our
FAQ page Available there. Check it first — the quickest way to find a solution.
We believe transparency and trustworthiness are the foundation of a great platform. The 365ase Privacy Policy reflects that belief. Feel free to reach out with any questions.